Refund policy

Returns: 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

•If items are worn, damaged, or not in the original condition you will not be eligible for a refund. If such items are received, customers may request the item shipped back AT THEIR OWN EXPENSE. 

•Unfortunately, we cannot accept returns on sale items or gift cards.

*Gracefully Modest will not be responsible for items returned that are lost or damaged in transit.

To start a return, sent us an email requesting a return at gracefullymodest100@gmail.com. 


If your return is accepted, we will send you instructions on how and where to send your package. You may purchase a return label through your preferred carrier, such as USPS, FedEx, and more; when returning your item.

  • Customers are RESPONSIBLE for RETURN SHIPPING COST and the SHIPPING COST of the EXCHANGE ITEM.
  • If we made a mistake (wrong item sent) or the item is defective, we’ll cover all shipping costs.

✨If there will be items sent back to us without first requesting a return, it will not be accepted. 

You can always contact us for any return question at gracefullymodest100@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can reach us through our email listed above. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at the email listed above.

 

Lost/Stolen Packages

 If your package does not arrive within the estimated time of arrival, we will be happy to open an investigation with the shipping carrier. This process can take up to 2 weeks to complete.

If the shipping carrier confirms delivery to the correct address, we are unable to issue a refund for the package. Please make sure we are sending packages to secure addresses.

 

Holiday Return Policy

Any items purchased between November 1-December 24th that are unworn, still tagged and unused, may be returned or exchanged by January 15th with a receipt or gift receipt.

 

Thank you for shopping with us! We want you to love your items as much as we do. If for any reason you are not satisfied please contact us and we will be happy to assist you.